Terms of Use

Terms of use

AGGELIKI VALASI, 'Manufacturer and trader of jewels with the distinctive title VALASI. registered office in Halandri, at 58 Tymfrystou str, legally companies registration no: 196262, tax reg. no: 069321829, info@valasi.gr tel number +30 210 6834469, +30 6976676483 has created www.valasi.gr, an electronic shop promoting and distributing the company’s products via the internet. Before visiting and using the e-shop, we advise you to carefully read the following terms and conditions for the use of our e-shop. You must be assured that you agree with the following terms and conditions because any further use of this e-shop, automatically means that you express an unreserved consent with the given terms. The following terms and conditions consist the terms with which VALASI transacts in compliance with the principle of bona fide and L/ 2251/1994 regarding the consumer’s protection.

1. Terms and conditions

VALASI reserves the right to unitarily and without any notice amend or renew the present terms and conditions and thus, all transactions conducted via its e-shop in accordance with its needs and commercial laws. VALASI undertakes the obligation to inform the users for any amendments and changes via the website of the present e-shop.

2. Information and products provided

VALASI is bound as far as the completeness and validity of information supplied in this website are concerned. The accuracy of the data and characteristics concerning products and services are concerned are accurate as can be, subject to any technical or printing errors that might unintentionally arise, or for any discontinuation of the website function due to force majeure.

3. Limitation of liability

VALASI cannot guarantee the availability of products but it does guarantee the end customer that one will be informed when a given product is unavailable VALASI is only liable for fraud and gross negligence in the case of delay of delivery of the products ordered and for the information supplied by or the services provided via its website.

4. Rights of intellectual property

The whole of the contents displayed on www.valasi.gr , including images, graphics, photos, designs, texts, services provided and products, consist the intellectual property of VALASI which is protected by the relevant provisions Greek Law, European Law and international conventions. It is prohibited to copy, analog/digitally record and mechanically reproduce, distribute, transfer, download (other than the permitted images and information), alter, resell, create of produce work that will mislead customers as far as the actual provider of the contents of the website is concerned. Any reproduction, reprinting, transfer, announcement, spreading off or transmission, or any other use of the contents by any means or way for commercial use of the contents by means or way of commercial or other reasons, is only permitted after the previous written consent of VALASI. Names, logos, images and distinctive marks representing VALASI and its products, and/or services are the exclusive trading and distinctive marks of VALASI, and are protected by the Greek, Communal and International laws on commercial marks and industrial and intellectual property and illegal competition.

5. User’s obligation

The users of our website accept, consent and stipulate that, they will make lawful use of the site. The purchase of merchandises via our e-shop is only permitted to users that have the legal right to conclude contracts and contractual ability as provided by Greek legislation. The users further accept that, they will not use our websites and e-shop for the sending, publishing, e-mailing or transferring information through any means of text that is illegal, prejudiced, threatening, insulting, bothersome, defamatory, rude, shameful, libelous, that violates the right of confidentiality of another person, shows maliciousness or express racial, national or other discriminations and may cause damage to minor age by any way. Information is not entitled to be transmitted in accordance with the legislation or contractual or managerial relationships (such as internal information, proprietary and confidential information or covered with confidentiality agreements), violates any patent, commercial secret, intellectual rights or other third parties proprietary rights, contains software virus or any other codes, records or programs designed with the purpose to discontinue, cause damage, destruction or obstruction of any software or computer material operation, or violates intentionally or unintentionally the Greek and communal legislation in force and their provisions, that may disturb by any means and contents third parties, being used for the gathering or saving of users personal data. The purchase of merchandise via our e-shop is only permitted to users that have legal right to conclude contracts and contractual ability as provided by the Greek legislation.

6. Security

VALASI acknowledges the importance of the issue regarding the safety of the users personal data and its e-transactions taking all necessary measures securing in this way its maximum possible safety. All information relating with personal data and transactions are considered safe and confidential. The e-shop’s security Is achieved in the following ways:

A. Customer identification: The codes used for a customer’s identification are two: e-mail, or username and password which provide an absolute safe access to personal data whenever they are used. The customer is the only person that has access to his/her data via the above codes being exclusively liable for the maintenance of their secrecy and hiding from third parties. In case of loss and leakage of the above information the customer must immediately advise VALASI, or otherwise VALASI is not liable for the use of the given password from an unauthorized party. We hereby recommend avoiding, for safety reasons, the use of the same and easily traced password (such as date of birth).

B. Securing the confidentiality of personal data transfer: In order to secure the confidentiality of the personal data transfer we use the encryption protocol SSL 2048-bit.

C. Automatic logoff: If an account remains inactive for more than allowed minutes, the account will automatically be logged off.

D. Encryption: An SSL 2048-bit encryption exists at all times when personal data is entered (password, addresses, telephones, credit cards etc). The encryption is valid for the information’s codification until its arrival to a certain receiver who may decrypt it by using the appropriate key. When the user/customer is placing an order and has signed-in with his/her username and password, all communication between the computer used and www.valasi.gr support system is ciphered with the use of the 2048 bits key, which means that each time information is transferred to the system, the browser initially ciphers it with the use of the 2048 bits key and then transfers it to the system. Confidentiality of transactions: The same principles that apply to in-store transactions are in force in the case of e-commerce. All information transferred from the user/member is confidential and VALASI takes all necessary measures so that its use is made only to the extent that is essential for the services provided. Some of the already taken measures are the following: Only the authorized employees have access to the information of transactions and only when it is absolutely necessary as e.g. for the processing of applications. VALASI does not disclose the data of the customers and their transactions unless it has a written authorization from you, or when a Court’s judgment orders it, or through the decision of another public authority. No information is used from third parties. You may ask any data that are kept from you and their correction as well in case you can document the existence of an error. For your own safety, you must handle all the information provided via the service as confidential and secret and to avoid disclosure to third parties.

7. Protection of personal data

During your visit to the pages of the site www.valasi.com you may be requested to declare your identity particulars (full name, occupation, e-mail, address for products delivery, telephone and data on your credit card-if the payment be made via credit card) in order to process your orders in accordance with the provisions of L.2472/1997 re “protection of individual from the process of personal data” and L.3471/2006 “protection of personal data and private life in the e-communication”. The design of the present site allows the users to visit without disclosing any personal information. The declaration of a user’s personal data is necessary only when one places an order, or is a member of VALASI club, or if one wants to communicate with VALASI. Any personal data declared in any of the pages and services of our internet sites are solely and exclusively kept for reasons concerning your transactions with us, improvement of the services provided and securing operation of the corresponding service and the use of such information is not allowed to be used by any third party (except the law requires so for the competent solely authorities). For any inquiry or declaration relating to these issues please contact us by emailing info@valasi.gr. The user reserves the right to be informed at any time regarding the existence of his/her personal file and/or objection to the further process of its data or correction of such and for information and amendment of the said data in accordance with the legislation in force for the protection of personal data.

8. Personal Data

In order to facilitate your search we have chosen a simple procedure: By using the search engine you will easily find a given product. In case you wish to place an order you complete the order form in the Greek, or English language. The company does its best to provide services of high quality. Despite that, cases of errors in prices and ancillary products, characteristics cannot be excluded. Any discontinuation of the site’s operation, or any “human” errors during the information/printing of price of a product should also not be excluded. For the safety and effectiveness of your purchases if you discover that a product is offered in an unusually high or low price in relation with its market value you are hereby asked to communicate with customer services department by calling +30 6976676483, or emailing info@valasi.gr before proceeding with the given order. When your order is registered you will receive an automated email confirming the receipt of your order, and mentioning its details. After the dispatch of your order you will receive a second confirmation email stating the products to be delivered to you. During the process of your order, you may receive a series of automated e-mails referring to the process of your order. These messages will apply to the following steps: 1. Process of order: When your order has been received, 2. Picking status: Your order is ready to be dispatched from our warehouse. 3. Invoicing: Your order has been collected and sent for delivery in your space. 4. Partial invoicing: Some of the products of your order have not been collected and are pending. The products mentioned in the email will be delivered to you. 5. Cancellation: Your order has been canceled. 6. Delivery from the shop: Your order has been dispatched to one of our stores. Should any product of your order is pending we will contact you via email, or telephone.

9. Repudiation/return – replacement of products

You are entitled to repudiate without due cause from the contract and return the purchased products being necessarily accompanied by the repudiation form that you will find in our website within 14 calendar days from the day your order was delivered. In case of product return and subject to the term and condition that they have been received and checked from VALASI, the company is obliged to reimburse the amount paid within 30 working days, via the same method of payment selected when the order was placed. Any reimbursement charges burden the client. B. You have the right to return the purchased products and ask for their replacement with other products or ask for the reimbursement of the purchase price: a) In all cases when a product is defective, or if a part is missing. The product is covered by the guarantee. b) In all cases, when a product delivered is different to the product ordered VALASI is obliged to pay indemnity in case of missing of an agreed specification or a defect exists attributed to its liability being not able for slight negligence. C. You have the right to return the purchased products and request to be changed with another product/s equal to, or higher, than the initial amount paid. within 28 calendar days from the order delivery subject that the product that is to be exchanged is intact and not used. Changes on goods that have be acquired by changing another product are not allowed. Products that are to be exchanged/returned must: a. Be accompanied by either the receipt, or the exchange card and product warranty b. The product(s) must be intact and unused in its/their original packaging.

10. Cancellation of order

An order may be cancelled if the product has not yet been dispatched

11. Methods of payment

a. Payment by credit/debit card The e-shop of VALASI accepts all credit cards. All transactions are protected by the most advanced online security systems which guarantee the safest transaction environment. The security of transaction is handled through the online secure platform of Bank. As far as credit/debit card payments are concerned, please follow the instruction displayed on the website. VALASI does not store any data and thus the user must enter all credit card data every time a new order is placed. When payment is made via credit/debit card, the delivery of the order can only be made to the credit card holder.

b. Payment upon delivery By choosing this payment option (available only in Greece), full payment is made to the courier service employee at the time of delivery. It has an extra fee of 2.50 euros.

c. Bank deposit Please deposit the exact amount of your order within 4 working days to our Pireaus Bank account GR 79 0172 0230 0050 2309 9177 096 and email the proof of payment to info@valasi.gr. All orders worth 3000 euro or more, can only be paid via debit/credit card, or, bank deposit.

12. Prices of the products on sale

VAT is included on all prices of all products sold online. VALASI reserves the right to readjust the prices.In any case and despite the fact that the best efforts are made for all data to be accurate, VALASI holds the right of making printing and/or technical errors in prices and product characteristics.

13. Order/Delivery of products/shipment expenses

Order completion: When you place your order, you will see a message completing your order. Check your email. We have sent you a confirmation e-mail with the details of your order.

Delivery dates and times: Orders are shipped within 10 days at the latest, with delivery to the place you have indicated via courier service. Delivery days are usually Monday to Friday, except public holidays from 9:00 am to 5:00 pm.

The above deadline does not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport times . For purchases under 50 euros, there is a shipping cost of 3 euros which is borne by the customer for Greece and 14 euros for the rest of European Union, while for purchases over 50 euros the shipment in Greece is free.

14. Delay of order

Your order may be delayed for the following reasons: A delay haw occurred in some stage of production.In this case, VALASI will contact you to see whether you want to receive an alternative product, wait for the product to be delivered, or cancel the order.

15. Informative e-mail (newsletter)

VALASI sends out informative emails to clients and those interested. The company is not liable should an intended newsletter not reach its intended destination. A newsletter might end up in a spam-folder depending on the filter settings of a given email account. This can be avoided if VALASI email addresses are added to a safe list. If you no longer wish to receive VALASI newsletters, please email us at unsubscribe@valasi.gr, or by filling in the relevant form found on www.valasi.gr.

16. Applicable law and competent courts

The Greek law governs the contracts concluded with our e-shop and any disputes arising from these contracts are exclusively referred for solution by the courts of Athens.

17. Communication with VALASI

The user may communicate with the company by calling +30 210 6834469 and +30 697 6676483, by emailing info@valasi.gr.